Refusionspolitik
Returns & Presale Policy
Presale Orders
Items marked as Presale are not held in stock and are produced or sourced after your order is placed.
Estimated shipping dates are provided on the product page and are not guaranteed. Delays may occur due to production or supply chain factors.
Order Cancellation
Orders may be cancelled only before they have been dispatched.
Once an order has been shipped, it cannot be cancelled. You may instead return the item in accordance with our return policy below.
Right of Withdrawal (EU Customers)
In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, you must notify us within 14 days of delivery by contacting us at:
info@nafaas.com
Return Conditions
To be eligible for a return, items must:
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Be unworn, unused, and unwashed
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Have all original tags attached
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Be returned in original packaging and condition
Returns that do not meet these conditions may be refused.
Return Shipping
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Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect
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We recommend using a tracked shipping service, as we are not responsible for items lost in transit
Refunds
All returns are subject to inspection upon receipt.
Once approved:
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Refunds will be issued to your original payment method within 5–14 business days
We may withhold reimbursement until the returned goods have been received and inspected, or until proof of return has been provided.
Where required by applicable law:
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Standard delivery costs will be refunded if the entire order is returned
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Any additional shipping costs (e.g. express delivery) are non-refundable
Exchanges & Store Credit
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Exchanges are subject to stock availability
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Store credit may be offered as an alternative to refunds
Returns Outside the 14-Day Period
Returns requested outside the 14-day withdrawal period:
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Are not eligible for refunds, but
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May be accepted at our discretion for store credit only
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us at:
info@nafaas.com
We recommend contacting us within 48 hours of delivery, however this does not affect your statutory rights.
We will arrange an appropriate resolution, including a replacement or refund.
Non-Returnable Items
The right of withdrawal does not apply to:
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Custom-made or personalized items
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Products made specifically to your order
Presale Acknowledgement
By placing a presale order, you acknowledge that:
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Delivery timelines are estimates
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Delays may occur
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Orders cannot be cancelled after dispatch
Your statutory right of withdrawal after delivery remains unaffected.