Leveringspolitik
Shipping Overview
We aim to process and ship your order as quickly as possible. All orders are handled manually, and we appreciate your patience during busy periods.
Processing Time
Orders are typically processed within 1–3 business days.
During high-demand periods, processing times may be slightly longer.
Shipping Destinations
We currently ship to:
- Denmark
- EU countries
Availability for other regions may be limited and will be shown at checkout.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
For customers in Denmark:
- Free shipping on orders of 2 packs or more (home delivery)
- Free delivery to parcel shops / pickup points
Estimated Delivery Times
Once your order has been shipped, estimated delivery times are:
- Denmark: 1–3 business days
- EU: 3–5 business days
Please note:
- Delivery times are estimates, not guarantees
- Delays may occur due to carrier operations or external factors
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Delays
While we aim to meet the estimated delivery times, delays may occur, especially during:
- Peak periods
- Public holidays
- Carrier disruptions
We are not responsible for delays caused by shipping carriers, but we will always do our best to assist you.
Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us at:
info@nafaas.com
We will work with the carrier to resolve the issue as quickly as possible.